At Skyliner, we are committed to delivering durable, high-quality products designed to withstand years of adventure travel. This Limited Warranty outlines the terms and conditions for warranty claims.
Warranty Coverage
- Duration: Skyliner offers a Limited 5-Year Warranty covering both parts and workmanship.
- Eligibility: This warranty applies exclusively to the original purchaser of Skyliner products.
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Scope:
- Covers defects in parts and workmanship for Skyliner-manufactured products.
- Excludes installation errors, normal wear and tear, and damage unrelated to manufacturing defects.
- For third-party products sold by Skyliner or on Skyliner’s website, warranty coverage is the responsibility of the respective manufacturer. Customers should contact the manufacturer directly for claims.
Warranty Claims Process
- Claims may result in:
- Correction: Repairing the defect.
- Replacement: Supplying similar or upgraded parts (subject to availability).
- Store Credit: Issued if the product cannot be repaired or replaced, especially for discontinued items.
Cosmetic Damage
- Skyliner ensures all products are packaged with care to minimize the risk of shipping damage. However, minor scratches or cosmetic imperfections caused during transit may occur.
- Resolution: Determined at the discretion of Skyliner’s customer service team.
Shipping Responsibility
- Customers are responsible for return shipping costs associated with warranty claims.
- Warranty decisions, including repair, replacement, or credit issuance, are made solely by Skyliner.
How to Initiate a Warranty Claim
To file a claim, contact our support team at support@skylinergear.com. Provide:
- Proof of purchase.
- Description of the issue.
- Supporting photographs, if applicable.
We strive to resolve all claims promptly and in accordance with the warranty terms.
